How to file a mutual fund complaint with SEBI?

Often many investors ask how to file a mutual fund complaint with SEBI after their numerous attempts to resolve their mutual fund related queries. OnlineMF tries to explain to the entire process of filing a online mutual fund complaint form with the mutual fund regulator SEBI.

USE THIS AS THE LAST MEANS OF PROBLEM SOLUTION

All investors should knock on the doors of the regular SEBI only after all the other means of finding a resolution for investor complains are not met. Mutual Fund Complaints should be addressed with the respective Mutual fund companies before you adopt this route.

SEBI INVESTOR COMPLAINT WEBSITE http://scores.gov.in/default.aspx

SEBI SCORES (SEBI Complaints Redress System)

 
ONLINE MODE

1] Log on to SEBI SCORES (SEBI Complaints Redress System)

http://scores.gov.in/default.aspx

2] Select Complaint Registration under Investor Corner

Update all the below information like

  • Name of Investor  :  
  • Complaint Lodged by  :  
  • Address of Correspondence of  Investor  :    
  • City/Location  :  
  • Pin Code  :  
  • State/UT :
  • PAN of Investor  :  
  • Phone Number  :  
  • Mobile Number (For receiving SMS)
  • E-mail Address of Investor 

Ensure the highlighted information are accurately filled up in your mutual fund complain to SEBI.

 3] Select Appropriate Category

  • Listed Companies/ Registrars & Transfer Agents
  • Brokers/Stock Exchanges
  • Depository Participants/Depository
  • Mutual Funds
  • Other Entities
  • Information to SEBI

Click on Mutual Fund Category to register investor complaint

4] Complete the Online Complaint form

Selected Category :   Mutual Funds 

*Complaint Against  : 

*Nature of Complaint Related to  :  MutualFunds 

 Select the appropriate nature of your complaint for any of the below options:

  •  Delay/Non-receipt of dividend on Units 
  •  Delay/Non-receipt of Interest on delayed payment of Dividend
  •  Delay/Non-receipt of Redemption Proceeds 
  •  Delay/Non-receipt of Interest on delayed payment of Redemption
  •  Non-receipt of Statement of Account/Unit Certificate 
  •  Discrepancy in Statement of Account 
  •  Non receipt of Annual Report/ Abridged Summary
  •  Wrong Switch between Schemes
  •  Unauthorised Switch between schemes
  •  Deviation from scheme attributes
  •  Wrong or excess charges/load
  •  Non updation of changes viz.address, PAN, bank details, nomination, etc
  •  Non receipt of Annual Account
  •  Others 

5] Select the mode of your Mutual Fund holdings

  •  Physical Mode
  •  Demat Mode

6] Complete the image verification

Verify and complete the image verification by tying in the numbers/alphabets provided in the image into the comments box in the same format.

7] Click on Submit Button

Once you complete the online mutual fund complaint you would be provided with a registration number. Do remember to store carefully this complaint registration number for future reference.

An email is generated instantaneously acknowledging the receipt of the complaint and allotting a unique complaint registration number for future reference and tracking.

PHYSICAL /OFFLINE MUTUAL FUND COMPLAINT

If you are facing issues registering your online mutual fund complaint form OR you do not have access to Computer or Internet Connection you can register your complain by calling on the phone number of SEBI at 022-26449188/26449199. Investors can also send the complaint physically by post to any of the Offices of SEBI.

 USEFUL MUTUAL FUND RELATED INFORMATION

SEBI TOLL-FREE PHONE NUMBER

SEBI helpline Number: Use the SEBI Mutual Fund helpline number 1800-22-7575 and 1800-266-7575 for your investor related questions.

SEBI INVESTOR’S WEBSITE

Before you register mutual fund complaints to SEBI check the investor website for more details. SEBI INVESTOR’S WEBSITE http://investor.sebi.gov.in

Back to Basics Series II : This article is in response to SEBI’s Public Appeal for following the right approach to Mutual Fund Industry.

SEBI Investor Education
©OnlineMF

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6 thoughts on “How to file a mutual fund complaint with SEBI?

  1. the SBI authorities are not issue the duplicate share certificate since 10 years.we have several times inform the concern company to issue but the company did not response to our needs…..therefore we have going to complaint in this issue..

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  2. I hand over the redemption form of sundaram tax saver mutual fund at icici bank on 3 oct 2012 .but my broker icici bank madgaon goa send after 10 days for redemption from which i lose 1500

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    • @BK Poddar,

      Always try and get the redemption forms timestamped when you conduct any transaction. You can always ask for acknowledgement of your transaction on the day of the transaction. IN case if you have such acknowledgement with you in your records they might provide you with the compensation for the delay in processing your request. In case if you do not have such receipts then it would be difficult to convince all the parties.

      OMF

      Like

  3. DETAILS OF INVESTMENTS WHICH HAVE BEEN SWITCHED OVER TIME AND AGAIN

    Folio No. 135XXXX/AB – SO4 Sundaram BNP Paribas Select Mid Cap – Appreciation – Rs.1.XXXXX lac
    Folio No. 135XXXX/AB – S82 Sundaram BNP Paribas CAPEX Opportunity – Growth Rs.1.XXXXX Lac

    Folio No. 115XXXX/AB – DSP Merrill Lynch India TIGER Fund Growth – Regular Rs.1.XXXXX lac
    – DSP Merrill Lynch Liquidity Fund
    Account No. 4295XXXXXXX – Reliance Diversified Power Sector Fund Rs. 1.XXXXX lac
    – Reliance Liquid Fund Treasury Plan
    Account No. 4295XXXXXXX – Reliance Liquid Fund Treasury Plan Rs. 1.XXXXX lac
    – Reliance Diversified Power Sector Fund
    – Reliance Growth Fund Rs.1.XXXXX lac

    Folio No. 135XXXX/AB – S04 SBNPP Select Mid Cap Appreciation Rs.1.XXXXX lac
    Folio No. 135XXXX/AB – S04 SBNPP Select Mid Cap Appreciation Rs.1.XXXXX lac
    Folio No.161XXXX/AB – S96 Sundaram Energy Opportunities Fund Growth Rs. 1.XXXXX lac
    Folio No.189XXXX/AB – S96 Sundaram Energy Opportunities Fund Growth Rs. 1.XXXXX lac
    Folio No.191XXXX/AB – S96 Sundaram BNP Paribas Energy Opportunities Fund Rs. 1.XXXXX lac
    Folio No.189XXXX/AB – S96 Sundaram BNP Paribas Energy Opportunities Fund Rs. 1.XXXXX lac
    Folio No.161XXXX/AB – S96 Sundaram BNP Paribas Energy Opportunities Fund Rs. 1.XXXXX lac
    Folio No.128XXXX/AB – S93 Sundaram BNP Paribas Global Advantage Fund Rs. 1.XXXXX lac
    Account No.4295XXXXXXX – Reliance Growth Fund Rs.1.XXXXX lac
    Account No.4295XXXXXXX – Reliance Growth Fund Rs.1.XXXXX lac
    Account No.4295XXXXXXX – Reliance Equity Advantage Fund Rs.1.XXXXX lac
    Account No.4447XXXXXXX – Reliance Natural Resources Fund Rs.1.XXXXX lac
    —-

    Dated : 22.04.2013
    To
    Shri Ram Niranjan Verma,
    (SSM), Agent/Broker Code No.ARN-0155
    (NJ India Invest Pvt. Ltd.)
    1st Floor, Jeet Palace,
    6A, Sapru Marg,
    Lucknow

    Dear Sir,

    Kindly refer my repeated Emails SMS and Telephonic requests on the above subject. In this connection, I would like to reiterate that I had invested Rs.25.0 lacs through you in various portfolios/schemes of different Mutual Funds Companies. The investments were made in the names of the following :

    1. Satish Kumar Srivastava (Self)
    2. Mrs, Sushma Srivastava (Wife)

    At the time of investments, you had got signatures of myself and my wife on the blank switch requests forms/transaction slips saying that you will switch over from one scheme to another but with my consent. However, you have misused such signed switch over forms of mine as well as my wife and have so far your personal gains. This you have done illegally without seeking my consent and thus it becomes a crime under the provisions of law. Presently you are not responding over phone and not providing any details of my investments.

    You are hereby instructed that in future you should not misuse such signed switch over forms for any more transactions/transfer/switch over. Further, you should give me complete account of my and my wife’s holdings in various mutual funds along with the switch over/transactions made by you from time to time during the period of five years since 2007 onwards.

    If the requested information is not given to me by you within 72 hours, I shall be constrained to take legal/penal action against you and your company.

    Thanking you,

    Yours sincerely,

    (SATISH KUMAR SRIVASTAVA)
    DY. MANAGER (VIGILANCE)
    NTPC LTD,
    DISTT – SONEBHADRA (UP)
    Mob No. 094XXXXXXXX

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  4. I am a individual distributor of mutal fund . MY ARN NO.-10004.ICICI Mutal fund are not relasing my brokeage from last 1/1/2 year.He is not giving any answer .But as per cams you have to contact RM. I contract relationship Manager Mr Rohit Arora..But till date brokerage not received or no feedback from icici mutal fund. I am hopeless . pl. help immediatelly. MOB. 9313636735 complain agst. icici mutual fund from the desk of distributor – ARN NO.10004

    Like

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